Pula Airport Departures (PUY)

Flight Departures at Pula Airport

As you pass through Pula Airport, please carry the required documents. Carry your ticket or boarding pass, as well as two additional forms of identification. At least one must be issued by a government agency, and a photo ID must be issued by that agency. Both adults and minors need a passport and any required visas for international travel.

For information on cancellations and delays, contact your airline. Be aware that before parking, vehicles might be randomly searched. Try to be at the airport earlier because check-in deadlines are now more stringent due to tighter security.

The baggage that the passenger surrenders during the registration process are transported in the baggage holds of the aircraft.

Please visit http://www.ccaa.hr/hrvatski/lista-zabranjenih-predmeta_142/ for a complete list of prohibited items.

If you have any questions about your travel documents, don't hesitate to contact immigration at +385 52 530 223 or online at www.mup.hr.

Other essential numbers to remember is the Terminal Customs Office of PUY: +385 52 530 253 +385 52 615 275.

Travelers in a group should arrive at least four hours before their flight takes off. Wait times are impacted by the season, time of day, weather, and other factors.

Your first and last names must be prominently displayed on your luggage, which must also comply with the number and weight limitations for shipment.

Let's say your luggage weighs more than what is allowed. Once you pay the additional fee at the ticket counter or the same check-in desk, transportation will be provided. Remember to add your name.

If you require assistance, you can call the Pula Airport Information Desk at +385 060 308 308 at any time. It is located on airport property ground level.

Rental Car Service at Pula Airport

PUY's terminal building's main hall and arrival area have convenient car rental facilities.

Hertz, Europcar, Enterprise, and Sixt, as well as domestic firms such as Carpe Diem Rentacar and Firefly, are the car rental companies you can see at PUY.

Rent a car from Pula Airport if you prefer a more independent method of getting around Pula downtown.

Cars can be reserved in advance or hired directly at the airport.

Please look at our car rental choices for more information.

Taxis at Pula Airport

At the airport in Pula, taxis can be found near the bus stops, directly outside the airport building.

It should cost around 120-150 Kunas to take a taxi from Pula Airport to the city center. You can, of course, take a taxi to other places in Istria. Outside the terminal building, taxis are parked.

Taxis from Pula Airport cost 450 HRK and 600 HRK, respectively, to travel to Rovinj (35 minutes) and Pore (45 minutes).

To arrange a dependable and cost-effective airport transfer, reserve your cab through an online booking platform at Pula Airport. No worries—all charges are inclusive, and cancellations are free. Your driver will greet you inside the airport.

For more information, please visit the taxi page.

Trains at Pula Airport

No trains or metro services are currently running to or from the Pula Airport. In the heart of Pula city is the closest train station to the airport.

Kolodvorska 5 in Pula is the address of the train station, which is open from Monday through Friday, 8:10 a.m. to 3:40 p.m., from January through June and from August to November. June through August, from 8:40 a.m. to 6:10 p.m. daily.

The city center and Pula Arena are a short stroll from the train station, a red waterfront building. If you have a limited amount of luggage, you can walk to the train station. Walking to the bus stop and the catamaran port is also possible. More information about train services near Pula Airport.

Public transportation is a different way to get to the train station. The No. 4 and No. 5 bus lines stop close to the train station. A ticket costs approximately 11 HRK.

Buses at Pula Airport

Bus services are available to passengers at Pula Airport. You can take a bus operated by Pula Airport Ltd., PUY's official bus company.

The ticket from Pula Airport to Pula Main Bus Station, Trg I istarske brigade 1, Pula, platform 16, cost 30 kunas. Credit cards or cash in kuna are accepted forms of payment. After the plane has landed in Pula, the shuttle will leave for the central bus terminal in 30 minutes.

Shuttle buses connect the Pula Airport with coastal communities on Istria's western and eastern sides. The bus companies Brioni and FILS operate these shuttle buses (they operate on alternate days). Tickets for the shuttle bus can be purchased on the websites of either bus company; once more, buses are scheduled to meet airplane arrivals. More information about buses to and from Pula Airport.

According to approximate travel times from the airport, Rovinj is reached in 40 minutes, Porec in 1 hour 30 minutes, Novigrad in 1 hour 55 minutes, and Umag in 2 hours 15 minutes. It takes an hour to get to eastern Istria's Rabac.

Traveling to Rovinj costs 110 Kunas, going to Porec or Novigrad costs 200 Kunas, and going to Umag costs 260 Kunas. You can purchase a one-way ticket to Rabac for an additional 260 Kunas.

Hotel Shuttle Services at Pula Airport

Some hotels near the airport in Pula offer a shuttle service to and from the terminal building.

Ask your hotel whether a shuttle is available. Make a reservation and ask the staff about the many accommodation choices, such as hotels, extras, and other information.

If you want to know if this service is offered, please visit our hotel website.

Rideshares​ at Pula Airport

In addition to conventional passengers and taxis, rideshare services provided by Uber can unload you at the departure level. Once within the airport grounds, inform your driver of the airlines and, if possible, the terminal.

Please request the correct car size so guests and your luggage can easily fit inside. When you are ready, head outside and look for "Passenger Pickups" or a specific place labeled "Passenger Pickups" after you exit a plane.

Describe your location to your driver, including the terminal, your door number, and any other details that will aid in locating you.

Parking Services at Pula Airport

PUY provides a superb public parking place with self-service payment, regardless of how long your journey will last. Contact the information desk in the main passenger building if you want to pay with a credit card.

The cost of each form of parking varies depending on how handy and close it is to the terminal.

Both long-term and short-term parking are available for your convenience.

More information is available on our parking page.

Other Services at Pula Airport

Inside the airport, you may find out about the amenities and services offered by Pula Airport, such as the newest lounges, Wi-Fi, a currency exchange counter, 24-hour dining options, close-by hotels, and everything in between. The airport also has self-service kiosks for check-in and luggage drop-off.

Disabled Passengers at Pula Airport

The airport provides services for guests with special needs and impairments.

The rights of people with disabilities and people with limited mobility when flying are outlined in Commission Regulation (EC) 1107/2006.

Passengers physically or mentally unable to care for themselves or have limited movement are considered disabled and require special attention. There is a difference between travelers who need medical documents at check-in or who only need assistance getting through the airport, depending on their level of movement and/or illness.

Please plan in advance to avoid any delays or hassles during your visit. While booking your flight online with your airline, ask for help getting to the terminal. Make sure to confirm the request before your travel day.

For the use of passengers with impairments, accessible restrooms are available.

Wi-Fi at Pula Airport

Guests at Pula Airport can connect to free Wi-Fi at no charge.

Baggage Claim at Pula Airport

There are service offices and the baggage claim area of PUY on the lower level. Near the terminal's information desk is the baggage claim area for the Pula Airport.

Information Desk at Pula Airport

PUY's information desk is open from 6:00 a.m. to 10:00 p.m. It provides assistance and tips on making a great time in PUY and data, directions, and paging services.

If you need help, stop by the information desk at the airport or call the PUY Information Desk at +385 060 308 308.

At the Pula Airport, you can fill out the Customer Complaint Form at the Information Desk, Ticket Desk, Duty-Free Shop, Caffe Bar, or Load Control to report a complaint. ZRANA LUKA PULA d.o.o. p.p.89, 52100 Pula is where you can mail a complaint. You can also email ivan.lonjak@airport-pula.hr.

Smoking at Pula Airport

The airport in Pula is a non-smoking area. Only designated areas outside the terminals are available for smoking.

There is a technically separate area for those smokers in the Caffe Bar at PUY.

Lost and Found Section at Pula Airport

The Lost and Found department is on the terminal's first level. To report lost items at the airport, call ++385 99 211 4870 or do so in person.

Restrooms at Pula Airport

PUY offers bathrooms on every floor. Passengers with impairments have access to wheelchair-accessible restrooms.

Nursing Stations at Pula Airport

There is a room called "Mother and Child - Nursery" in the terminal's main hall, close to the restrooms, where it is discreetly possible to breastfeed and change a baby's diaper. Such a room is accessible in the baggage claim area after landing.

Every female restroom near the international departures area has a baby changing table.

ATMs at Pula Airport

On the Landside of the terminal, there are ATMs at the airport. If you are traveling abroad, make sure to check your bank's fee schedule as well as your daily withdrawal cap.

At the information desk, you can request directions and more details.

Currency Exchange at Pula Airport

The exchange office is situated at the exit of the international arrival area in the eastern section of the passenger building. Both local and foreign currencies are exchangeable.

Call this number to learn anything about the exchange: +385 52 824 408.

Food and Beverages at Pula Airport

Inside the terminal, you may locate a coffee shop. Pulair Cafe provides beverages, pizza, snacks, etc. You can find them in the Landside of PUY. Food options on the Airside currently need to be made available.

Shopping at Pula Airport

The airport is home to many shops offering goods for purchase in Pula city. The top products are available for sale at the airport by passengers. It has a store with duty-free products and many stores selling local goods.

Pet Relief at Pula Airport

An animal may only be carried via Pula Airport if its owner also takes the same Croatia Airlines trip. A surcharge of 10 EUR will be imposed for the transportation of animals in the luggage hold on international flights booked on the day of departure in Croatia, Bosnia, and Herzegovina.

Animals that are too large to fit in the passenger cabin may be transported in the luggage compartment if certain conditions are met. Animals that can be transported up to 80x55x55cm in size in the luggage compartment are medium-sized.

When having your pet transported to PUY, be prepared to pay extra. If you need more information, contact your airline before takeoff.

Ticketing Services at Pula Airport

Several domestic and international airlines operate flights at Pula Airport, including Air Serbia, ASL Airlines France, British Airways, BRA, Aer Lingus, and CityJet.

The airport's ground floor is home to the PUY ticket counters. You can speak with your airline directly if you have questions about your tickets, luggage, or rules.