Pula Airport Arrivals (PUY)

Flight Arrivals at Pula Airport

Pick up your luggage and other personal belongings at the appropriate baggage claim areas on the first level of the terminal once you arrive at Pula Airport.

The display panels on the baggage carousels at the airport let you know which station your bags will depart from.

Go to the Lost and Found desk at the Pula Airport for lost items in the terminal.

The phone number to call to reach the PUY Lost and Found office is +385 99 211 4870. Every working day, the counter is open at the airport.

Important Note:

The fourth busiest airport in Croatia is Pula Airport, which serves an estimated 700,000 passengers annually.

The airport is designated as the backup airport for some cities in eastern Italy and some areas of Slovenia.

Arrive at least an hour before a domestic and two hours before an international flight.

Identification must be accurate. All adults must have two identification cards. At least one of these must be issued by a government agency or a government-issued photo ID.

Additionally, you require documentation of same-day travel, such as a ticket or boarding pass.

Both adults and minors require a passport and any necessary visas for international travel.

If you have surgical steel implants, you should bring a note from your doctor. Check with your airline to find out if there are any needed requirements. Depending on their mobility and/or illness level, there is a distinction between travelers who require medical proof at check-in and those who only need assistance getting through the airport.

Passengers should get clarification from their airline, as carriers may have different travel policies and documentation requirements.

Please prepare your visit in advance to prevent any delays or inconveniences. Ask for help getting into the terminal as you book your flight online with your airline.

Rental Car Service at Pula Airport

The main hall and arrival area of the PUY terminal building both have convenient car rental facilities.

Car rental firms are accessible at Pula Airport, such as Hertz, Europcar, Enterprise, and Sixt, and domestic firms, including Carpe Diem Rentacar and Firefly.

Rent a car from Pula Airport if you prefer a more independent approach to getting around PUYtle's city.

Cars can be reserved in advance or dedicated on the spot at the airport's rental car counters.

For further details, please browse our selection of automobile rentals.

Taxis at Pula Airport

At the airport in Pula, taxis are situated next to the bus stations, outside the airport structure.

Of course, taxis can also get you to other places in Istria. Outside the terminal building are taxis waiting. Up to four individuals can travel in a cab for 120-150 HRK to get to Pula's center.

From Pula Airport, a cab will run you 450 HRK and 600 HRK, respectively, to get to Rovinj (35 minutes) and Pore (45 minutes).

For dependable and inexpensive airport transportation, reserve your cab through an online booking platform at Pula Airport. You won't have to worry because all costs include gratuities and your driver will greet you at the airport.

For more information, see the taxi page.

Trains at Pula Airport

There aren't any trains or metros that go to or from the Pula Airport right now. The heart of Pula's city has a train station closest to the airport.

The Pula Train Station is open Monday through Friday from 08:10 a.m. to 03:40 p.m. from August through November. It is situated at Kolodvorska 5 in Pula. From 8:40 a.m. to 6:10 p.m. every day from June to August.

Just a short stroll from Pula Arena and the city center is the train station and a red tower on the shore. Going on foot to the railway station is an option if you have limited luggage. There is also within walking distance of the bus station and the catamaran port. More information about train services near Pula Airport.

Public transportation is a different option to travel to the railway station. The No. 4 and No. 5 bus lines stop close to the train station. A ticket costs approximately 11 HRK.

Buses at Pula Airport

Bus services are accessible at the airport in Pula. The official bus company of PUY, Pula Airport Ltd., operates buses you can board.

The fare was 30 Kuna for transportation from Pula Airport to Pula Main Bus Station, Trg I istarske brigade 1, Pula, platform 16. Cash in Kuna or credit cards is both accepted forms of payment. Approximately 30 minutes after the plane lands, the shuttle will depart from Pula Airport towards the city's central bus station.

The airport in Pula is also connected by shuttle buses to Rabac in eastern Istria and to coastal communities on the western side of Istria. Brioni and FILS, two bus operators, operate these shuttle buses and work on alternate days. Once more, buses are timed to match airline arrivals; tickets for the shuttle bus can be purchased on either bus company's website. More information about buses to and from Pula Airport.

110 Kunas will get you a one-way ticket to Rovinj, 200 Kunas will contact you to Porec or Novigrad, and 260 Kunas will get you to Umag. A one-way trip to Rabac likewise costs 260 Kunas.

Hotel Shuttle Services at Pula Airport

Hotels close to the airport in Pula offer shuttle services to and from the terminal building.

Ask your hotel directly whether a shuttle is available. Make a reservation and ask the staff about the several housing possibilities, including hotels, extras, and other information.

Please visit our hotel website to find out if this service is offered.

Rideshares​ at Pula Airport

In addition to conventional passengers and taxis, rideshare services provided by Uber can drop you off at the departure area of the terminal. Once within the airport grounds, inform your driver of the airlines and, if possible, the terminal.

Please request the correct car size so guests and your luggage can easily fit inside. When you are ready, head outside and look for "Passenger Pickups" or a specific place labeled "Passenger Pickups" after you exit a plane.

Describe your location to your driver, including the terminal, your door number, and any other details that will aid in locating you.

Parking Services at Pula Airport

PUY provides a superb public parking place with self-service payment, regardless of how long your journey will last. Contact the information desk in the main passenger building if you want to pay with a credit card.

The cost of each form of parking varies depending on how handy and close it is to the terminal.

Both long-term and short-term parking are available for your convenience.

More information is available on our parking page.

Other Services at Pula Airport

Inside the airport, you may find out about the amenities and services offered by Pula Airport, including the newest lounges, Wi-Fi, a currency exchange counter, 24-hour dining options, close-by hotels, and everything in between. There are also self-service kiosks at the airport for checking in and dropping off bags.

Disabled Passengers at Pula Airport

The airport has several services available for guests with special needs and impairments.

The rights of those with disabilities and limited mobility when flying are outlined in Commission Regulation (EC) 1107/2006.

Passengers who are disabled or have limited mobility require special care and support due to their physical or mental conditions.

Please make plans to avoid delays or hassles while you are here. While you are purchasing your airline ticket online, make a request for assistance with entrance to the terminal. Please confirm the request before your travel date.

For the use of passengers with impairments, accessible restrooms are available.

Wi-Fi at Pula Airport

At the airport in Pula, tourists can use free Wi-Fi.

Baggage Claim at Pula Airport

There are service offices and the baggage claim area of PUY on the lower lift. Near the terminal's information desk is the baggage claim area for the Pula Airport.

Information Desk at Pula Airport

From 6:00 a.m. to 10:00 p.m., the terminal's information desk is open. It offers information, directions, paging services, and suggestions.

If you have questions, phone the PUY Information Counter at +385 060 308 308, or stop by the airport information desk for help.

If you have a complaint, you can file it at the Pula Airport's information desk, ticket counter, duty-free store, coffee shop, or load control. You can also email ivan.lonjak@airport-pula.hr or write a postal complaint to ZRANA LUKA PULA d.o.o. p.p. 89, 52100 Pula.

Smoking at Pula Airport

Smoking is not permitted at Pula Airport. Only specific areas outside the terminals are designated for smoking.

There is a technically different fit space from the non-smoking section for smokers in the Caffe Bar at PUY.

Lost and Found Section at Pula Airport

On the first level of the terminal, there is an area for lost and found items. To report missing things at the airport, phone ++385 99 211 4870 or go to the counter.

Restrooms at Pula Airport

PUY offers restrooms on each floor. For the use of passengers with impairments, accessible toilets are available.

Nursing Stations at Pula Airport

It is possible to privately nurse and change a baby's diaper at the "Mother and Child - Nursery" area in the terminal's main hall, close to the restrooms. Such a chamber can be found in the baggage claim area after landing.

All of the restrooms for women are equipped with a baby changing table in the area of foreign departures.

ATMs at Pula Airport

There are automated teller machines on the landing of the terminal at the airport. If traveling abroad, verify your bank's fee schedule and daily withdrawal cap because fees can be involved.

At the information desk, you can inquire for directions and other details.

Currency Exchange at Pula Airport

You'll find the exchange office at the exit from the international arrival area, in the passenger building's eastern section. You can swap domestic currency for foreign currency and vice versa.

Call this number the official number of the Currency Exchange counter: +385 52 824 408.

Food and Beverages at Pula Airport

Inside the terminal, there is a coffee shop. Drinks, pizza, snacks, and other items are available at Pulair Café on the Landside of the air terminal. There are currently no dining options on the Airside.

Shopping at Pula Airport

A lot of shops at the airport sell goods in Pula city. Customers can purchase the hottest items at the airport. It has a store with duty-free goods and many shops selling local goods.

Pet Relief at Pula Airport

An animal may only be transported to Pula Airport if its owner also takes the same Croatia Airlines aircraft. There is an additional charge of 10 EUR for the transportation of animals in the luggage hold for international flights booked on the day of departure in Croatia, Bosnia, and Herzegovina.

Animals that are too large to fit in the passenger cabin may be transported in the luggage area if certain conditions are met. Medium-sized animals can be transported in the luggage compartment and work in a container up to 80x55x55cm.

When having your pet moved to PUY, be prepared to pay more. If you require additional information, contact your airline before takeoff.

Ticketing Services at Pula Airport

Air Serbia, ASL Airlines France, British Airways, BRA, Aer Lingus, and CityJet are just a few domestic and international airlines flying into Pula Airport.

The airport's ground floor is where the PUY ticket counters are located. You can speak with your airline directly if you have questions about tickets, luggage, or particular policies.